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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services
Sinch Conversation API
Sinch Conversation API is the gateway to all social channels your business is using.

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Defining Password and Session Policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Sinch Conversation API
    Sinch Conversation API is the gateway to all social channels your business is using.
  - Sinch WhatsApp Business API
    You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.
  - Sinch SMS
    Sinch SMS allows you to send and receive SMS messages from and to your Sinch Contact Pro system.
  - Third-Party SMS Provider
  - Facebook Integration
  - SAP Service Cloud (C4C) Email Integration
    Emails are uploaded from Sinch Contact Pro servers to the C4C servers and handled on the C4C side when you have the c4semail service configured.
  - Social Channels 365
    You can integrate Social Channels 365 as a messaging service.
  - SMS Integration
- Personal Data Retention Times
  You can define how long conversations and Outbound campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.
- System Languages
- Priority

Sinch Conversation API

Sinch Conversation API is the gateway to all social channels your business is using.

For more details such as channel offering, see Sinch Conversation API.

Sinch Contact Pro integrates with Sinch Conversation API out-of-the-box and has been verified with following channels and functionality:

WhatsApp
Text based messages, rich content, URLs, location sharing, voice message from customer to agent, WhatsApp opt-in and WhatsApp templates
In addition to creating a sinchconversation messing service and configuring a queue, you must:
- Give agents rights to view customer consents (the type is Customer Consent)
- Create WhatsApp templates
- Give agents rights to view the reply template folder where your WhatsApp templates are
Facebook
Text based messages and rich content
SMS
Text-based messaging

Note: Showing links and other HTML type of content to customers may vary per channel.

For configuration, see Configuring Sinch Conversation API.