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Queues
Queues are used for routing conversations to available agents serving in them. Conversations wait in the queue until they are offered or picked by an agent.
Sort Displayed Queues
You can sort the order of the Queues list.

Queues
Queues are used for routing conversations to available agents serving in them. Conversations wait in the queue until they are offered or picked by an agent.
- Search Queues
  Make a search to display a subset of all queues on your Queues list.
- Pin Queues
- Show Conversations and Serving Agents
  You can view conversations in the Picklist view and serving agents based on a single queue.
- Sort Displayed Queues
  You can sort the order of the Queues list.
- Filter Displayed Queues
  Filter your Queues list to show only the relevant ones.
- Save Personal Preferences
  You can save your personal preferred Home, Directory, Picklist, and History view definitions with the My preferences feature.
- View Queue Alerts
  Queue alerts inform you about the condition of the queue.
- Queue Info
  Optional queue-specific information can be displayed during the offering stage of a conversation (or campaign data for campaign based conversation).

Sort Displayed Queues

You can sort the order of the Queues list.

Click the Sort icon in the upper right corner of the Queues view.
Select either Ascending or Descending.

Choose one of the following parameters.

Sort By	Description
Serving Status	Sort the queue list by your serving situation: if you have joined the queue or not.
Queue Type	Sort the queue list by the queue type: chats, action items, and phone calls.
Queue Name	Sort the queue list by the queue name.
Queuing	Sort the queue list by the number of conversations currently queuing in that queue.
Longest Queuing Time	Sort the queue list by the longest queuing time.
Agents Free	Sort the queue list by the number of free agents currently in that queue.
Agents Serving	Sort the queue list by the number of agents currently serving in that queue.

Click OK.