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Queues
Queues are used for routing conversations to available agents serving in them. Conversations wait in the queue until they are offered or picked by an agent.
Queue Info
Optional queue-specific information can be displayed during the offering stage of a conversation (or campaign data for campaign based conversation).

Queues
Queues are used for routing conversations to available agents serving in them. Conversations wait in the queue until they are offered or picked by an agent.
- Search Queues
  Make a search to display a subset of all queues on your Queues list.
- Pin Queues
- Show Conversations and Serving Agents
  You can view conversations in the Picklist view and serving agents based on a single queue.
- Sort Displayed Queues
  You can sort the order of the Queues list.
- Filter Displayed Queues
  Filter your Queues list to show only the relevant ones.
- Save Personal Preferences
  You can save your personal preferred Home, Directory, Picklist, and History view definitions with the My preferences feature.
- View Queue Alerts
  Queue alerts inform you about the condition of the queue.
- Queue Info
  Optional queue-specific information can be displayed during the offering stage of a conversation (or campaign data for campaign based conversation).

Queue Info

Optional queue-specific information can be displayed during the offering stage of a conversation (or campaign data for campaign based conversation).

Administrators may define Queue Info for a queue in System Configurator Queue Management > Queues > Client Settings.

The information can be a simple introduction sentence, or it can be made case-specific with the help of variables that can provide information of customers's number, the number where customer had first called, the name of the queue originally called, the current queue name, or possible extra data in the call.