Transfer
- Choose the call that you want to transfer.
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Transfer the call to a number that is:
Internal:
- Find the internal number for your transfer by entering a search term, such as agent or queue name, in the Check Availability field and clicking Search.
- Select the destination from the result list. Make sure the agent has a suitable capability icon: you can only call a person with the phone icon.
- Click the Transfer button.
External, by finding the number in the Directory or History:
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Click the Directoryor History icon.
- Find the person in the Directory or the conversation in the History. You can view the list or the detailed view.
- Click the phone number.
- Select Transfer Call (+123456789) to +012345678901.
External, by using the Dial Pad:
- Click the Dial Pad icon.
- Enter the phone number in the dial pad either with dial pad keys or, when the focus is in the dial pad, from the computer keyboard.
- Click the Transfer button.