Phone Functions

Communication Panel provides tools to handle inbound and outbound phone calls.

Make sure you have an appropriate audio playback device and microphone in your workstation, and your browser allows the website to use the microphone.

The figure below introduces various phone functions. For more information about call campaigns, see section Outbound Campaigns.

This image is interactive. Hover over each area for a description. For more information, click highlighted areas.

Change statusSelect presence profileView queue listFill in the attached scriptAdd internal notesTransfer the active call or start a conference callPut on hold, mute, or hang up the callCheck availabilityUse dial pad