Getting Started

To start using Communication Panel, you need a user account and a login address.

Note:
  • Only open one Communication Panel session. Multiple sessions are not supported.
  • Do not open Communication Panel and CDT at the same time.
  • We recommend that you clear your browser’s cache after upgrade of Communication Panel, or alternatively use the browser’s incognito mode (in some browsers known as private mode).
  • Disable browser add-ons as they may affect Communication Panel functionality.

Prerequisites

  • You need an appropriate browser installed on your workstation. For more information, see the table below. Mobile platforms are not supported.

    The used browser may affect microphone, playback and ringtone device settings. For more information, see Define Your Audio Device.

    Table 1. Supported Browsers

    Conversation Type

    OS Version

    Browser

    All conversation types

    Windows 10

    Google Chrome, Firefox, Opera, Edge

    MacOS

    		Google Chrome

  • Launch the application from the address provided by you superuser. It is of type https://[IP address or domain]/ecf/[software version]/communicationpanel/.

  • To be able to handle calls, you need a microphone and playback device. Make sure your browser allows its use.

  • Check that sleep mode and memory saver mode are disabled in the browser.
Your administrator needs to provide this address, and enable multi-chats and emails for your account in System Configurator.

For more information about how to start using the application, see Client Workstation Guide topic Communication Panel.