Toolbar

  • Buttons for displaying contact statistic tables.

  • Drop-down lists for choosing the monitored applications, queues and teams, or in short, defining statistic level. On the left side of each list there is a button for displaying contact statistics for the selected item.

  • Buttons for displaying Queues, Groups and Agents Active Contacts views.

  • Button for expanding and reducing the view.

Figure 1. Toolbar