Defining Statistic Level

Use

You can filter displayed monitoring data by defining the statistic level with the application, queue and group drop-down lists at the top of all Online Monitoring views. By default All Applications, All Queues and All Groups are displayed.

Selection lists are populated based on the user’s Online Monitoring rights for queues or agents. Group selection is populated based on the user’s rights to agents and their reporting groupconfiguration.

Procedure

To filter the displayed and calculated monitoring data:

1. Choose the application from the leftmost selection list.

   If you do not have rights to all queues in the application, the astrisk (*) sign will indicate that the data shown on application level is not calculated from all queues’ statistics but only from the ones you have rights to.

2. If you need to do more filtering, choose the queue from the middle selection list.

3. Choose the group from the rightmost selection list.