Chat Settings
Rich content such as images, video and PDF can be attached to chats on channels that support them. This means that agents can add such attachments to and receive them in chat conversations.
The attachment-related chat settings are for social chats. For more about social channels, see Sinch Conversation API.
To support rich content in chat, you must configure chat attachment settings in System Services. All of the attachment-related settings, except Chat Attachment Location which defines the location of both incoming and outgoing attachments, affect only outgoing chat attachments. The incoming attachments, for example their size and type, are controlled by the social channel from which they are sent.
Sinch does not scan attached files for viruses. We recommend to run virus scanning on the server, limit file sizes and allowed file types to ensure safe operations.
This is also where you can disable WhatsApp opt-in checks in Sinch Contact Pro if you are using another system to handle WhatsApp opt-ins. This means that you take full responsibility for maintaining customer opt-ins elsewhere and Sinch Contact Pro assumes every customer has a permanent opt-in. When opt-ins are disabled, an agent can start a conversation with any WhatsApp number from Communication Panel and Sinch Contact Pro only checks whether the 24-hour window is open.