Configuring voicemail, external agent, conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts
This is not supported in Sinch Contact Pro on-premise.
It's possible to record calls in Sinch Contact Pro. Recording can happen automatically, either with or without the agent knowing, or starting the recording can be left to the users. Recording can be defined on different levels: for users, queues, and campaigns.
You use this procedure to configure Inteliquent credentials, emergency numbers, and notification numbers and addresses.
