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User and Role Management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Creating New User Accounts
Defining Advanced Attributes

Defining Advanced Attributes

You must have rights to modify the user’s settings.

You use this procedure to define values for such attributes that are used for reporting and monitoring purposes. When users that have special attributes are migrated to the contact center system, the Reporting Specifications define which values are imported for these attributes.

On the System Configurator main screen, choose User and Role Management > Users.
Search for the user whose settings you want to configure.

The search result list appears.
Choose the user by double-clicking it.
Choose Advanced Attributes.
Choose the item you want to include in reporting and enter the value for it.
Choose the language.
Save your entries.