Settings

Select app settings such as language and notifications you want to get from the app.

To access settings, tap the cog icon on the top right corner. You can find this icon in any of the main views that you can open from the bottom of the app.

Notifications

You can receive notifications from Contact Pro when you've put the app in the background. To select what you'd like to be notified about, tap on Notifications and select from the options. By default, notifications are on if you've allowed the app to send notifications.

Select which notifications you'd like to get:

  • New chat message: You'll get a notification when a new message from the customer arrives in a conversation you're handling. You'll also see the number of unread messages on the app icon on your device.

  • New conversation in queue: You'll get a notification when a new conversation arrives to one of the queues you've selected or that has been selected for you.

If you haven't allowed the app to send notifications, you can open the iOS app settings to change that by tapping the blue cog icon.

Language

By default, the app will use your device's language. If the language is not supported by Contact Pro, the app will use English. To change the language of your app, tap on Language. The language changes in the mobile app as well as Communication Panel and Dashboard if you're using them. Note that if you change the language in Communication Panel or Dashboard, you'll need to restart the mobile app for the language to change there too.

Password

To change your password, tap on Password.

Contact your admin for information about password policy.

Automatic first response

If this setting is on and your admin has defined a default first message, the app will automatically send that message to the customer when you pick a conversation.

If you're also using Communication Panel, note that it has its own setting for this. The mobile app's setting doesn't affect Communication Panel or the other way around.

Information about your app

In the Contact Pro section, you'll see:

  • User's name: your name, as entered by your admin in

  • System ID: the name of your system/environment

  • About:

You can also find information about the app through the login screen without having to log in. Tap on the info icon.

Reset

To clear data and your user credentials, reset the app by tapping Reset and confirm. You'll then need to reconnect with your QR code.

Logout

To log out of the app, tap Log out and confirm.