Example: Listen to conversation lifecycle events
In this example, we'll listen to conversation lifecycle events and receive conversation data from Sinch Contact Pro by using a webhook.
For this integration, you'll need to configure the following:
- Events: any
- JSON for Configuration:
To send all available conversation data from Sinch Contact Pro, refer to contact and event objects in the request body:
{ "request": { "authentication": { "type": "basic" }, "method": "POST", "headers": { "x-api-key": "{authentications.api-key}" }, "body": { "event": "{event}", "contact": "{contact}" } } }
To define which contact data is sent from Sinch Contact Pro, specify each property you want to send in the body:
{ "request": { "method": "POST", "authentication": { "type": "basic" }, "body": { "Event name": "{event.name}", "Event date": "{event.datetime}", "Channel type": "{contact.channel_type}", "Channel subtype": "{contact.channel_sub_type}", "Direction": "{contact.direction}", "ID": "{contact.id}", "Monitoring/reporting ID": "{contact.guid}", "Creation timestamp": "{contact.created}", "Language": "{contact.language}", "Priority": "{contact.priority}", "Skills": "{contact.skills}", "Current queue": "{contact.queue}", "Current queue ID": "{contact.queue.id}", "Current queue address": "{contact.queue.address}", "Forwarding queue": "{contact.forwarding_queue}", "Forwarding queue ID": "{contact.forwarding_queue.id}", "Forwarding queue address": "{contact.forwarding_queue.address}", "Current agent": "{contact.agent}", "Current agent ID": "{contact.agent.id}", "Current agent number": "{contact.agent.number}", "Current agent chat address": "{contact.agent.chat_address}", "Preferred agent": "{contact.preferred_agent}", "Preferred agent ID": "{contact.preferred_agent.id}", "Preferred agent number": "{contact.preferred_agent.number}", "Preferred agent chat address": "{contact.preferred_agent.chat_address}", "Required agents": "{contact.required_agents}", "Transferring agent": "{contact.transferring_agent}", "Transferring agent ID": "{contact.transferring_agent.id}", "Transferring agent number": "{contact.transferring_agent.number}", "Transferring agent chat address": "{contact.transferring_agent.chat_address}", "Source": "{contact.source}", "Destination": "{contact.destination}", "External Destination": "{contact.external_destination}", "CAD": "{contact.cad}" } } }