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CDT and IP Desk Phones
CDT and IP Desk Phones
  • Communication Desktop (CDT) and IP Desk Phones
  • Communication Desktop (CDT)
  • IP Desk Phones
  • External Agent
  • Multiterminal Desktop (MTD) Function
  1. Home
  2. Communication Desktop (CDT)

    The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.

  3. Presence Information

    Using absence and presence profiles and modifying presence information

  • Communication Desktop (CDT)

    The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.

    • User Interface

      Describes different areas of the user interface and used icons

    • Getting Started

      Browser prerequisites, password change, and accessing and exiting the application

    • Settings

      Configuring your CDT application

    • Audio Devices and Volume Settings

      Configuring audio devices and adjusting volume

    • Basic Functions

      Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys

    • Search and Directory Functions

      Using search, creating personal directories, and modifying directory information

    • Presence Information

      Using absence and presence profiles and modifying presence information

      • Profile Behavior
      • Using Absence and Presence Profiles
      • Modifying Presence Information of Other Users
      • Creating Recurring Absences

    • Messaging Functions

      The Communication Desktop (CDT) application offers various messaging functions.

    • Basic Phone Functions

      Using basic CDT phone functions

    • Enterprise Telephony Functions

      Viewing call events and using call recording, video call, and conference call functions

    • Contact Center Functions

Presence Information

Using absence and presence profiles and modifying presence information

You use presence profiles to indicate your availability to other users. Profiles have defined behavior according which your calls are forwarded.

You can also modify other users' presence information and create recurring absences.

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