Element Properties: System Component Interface

Monitor Type:

  • None: No monitor.

  • Windows Process: Monitors Microsoft Windows processes that are started from an executable file. The process controller also supports the Contact Center Stop Event signalling for stopping a Sinch Contact Center process.

  • Windows Service: Monitors Microsoft Windows services.

  • Shell Command Line: Uses given command lines to execute the required action. The return values from the command lines are interpreted as the results of the action.

  • HTTP Server: Monitors a web server. It uses HTTP GET to a given web page on a given web server. This monitor also supports the Microsoft IIS web site (and application pool) monitoring.

Controller Type:

  • None: No controller.

  • Windows Process: Controls Microsoft Windows processes that are started from an executable file. The process controller also supports the Contact Center Stop Event signalling for stopping a Sinch Contact Center process.

  • Windows Service: Controls Microsoft Windows services.

  • Shell Command Line: Uses given command lines to execute the required action. The return values from the command lines are interpreted as the results of the action.

  • IIS web site controller: Controls individual Microsoft IIS web sites.

Reset host if inactivation persistently fails: Select this option to restart the hosting node if the element fails to be inactivated.

Element Failure Policies:

  • Tolerate undesired status time (seconds): Define how long time the element tolerates instability of element status before failing. The default value is 60.

  • Required stable time for status (seconds): Define how long time the element status must match the desired status before the element is considered as stabilised. The default value is 3 (for web packages) and 10 (for Windows process packages).

  • Maximum number of control action retries: Define how many times corrective control actions can be done before transition to desired status fails. The default value is 3.

  • Monitor never fails the element: Select this option to prevent monitor from setting the element's health to failed even if the monitor would detect a failure in the system component. Make sure you do not use this option for vital elements.