Installation of Sinch Contact Center Systems

Use IA software to install Sinch Contact Center systems on server-side

Use

For installation process, see procedures below. For more information, see Installation Guide and training examples.

For information about how to take applications into use on client workstations, see Client Workstation Guide.

Prerequisites

  • Make sure you have at least one appropriate certificate. Connection Server cannot start with non-secure connections.

  • To see all required software prerequisites, see Software Prerequisites.

Process

  1. Installing Infrastructure Administrator (IA)

  2. Installing HAC Nodes

  3. Installing Virtual Units

  4. Instantiating Virtual Units

  5. Applying Changes

If necessary, you can check the installed files of each node with the Checking Installation procedure.