Software Prerequisites
The system software relies on some third party software that must be installed on servers before installing the Sinch Contact Center software. The particular software required on each server depends on the role of each individual server.
Required Software |
Where |
---|---|
Microsoft Windows Server* 2012/2012 R2, or 2016, 32-bit or 64-bit editions. Note: Windows firewall must be configured to allow the communication
traffic required, for example SIP.
|
All servers |
As of FP14, the following versions can be used:
|
All servers |
Microsoft ODBC Driver 17 for SQL Server, 64-bit version (32-bit version is installed automatically with it) | All servers |
Microsoft OLE DB Driver 18 for SQL Server is required in the SQL
server that is used for reporting. Added in 2002. Note:
To use the new driver in existing applications, you should convert your connection strings from sqlncli<x> or sqloledb to msoledbsql. |
Reporting Database Server |
Microsoft Visual C++ Redistributable for Visual Studio 2019, both 32- and 64-bit version Additionally for OII interface: Microsoft Visual C++ 2010 Redistributable Package, 32-bit version |
All servers |
Microsoft SQL Server* 2012, 2014, or 2016 Note: MSDTC must be running if database packages are installed in
different databases, see the section Enabling and Starting
MSDTC.
Additionally, for Reporting Database Server: Analysis Services and Reporting Services components of the Microsoft SQL* 2012, 2014, or 2016. |
Database servers, additional requirements for Reporting Database Server. |
Microsoft IIS 7.0/7.5/8.0/8.5 following the Windows Server version |
Web Servers |
Microsoft .NET Framework, the version 4.8 or later, full package
Note:
The package is not a downloadable component for Windows Server 2016. Add it in Server Manager using "Add Role or Feature". |
Email Sender, Reporting Database Server, Chat Portal Server and Integration Interfaces server |
Microsoft IIS 6 with SMTP server set-up. Note: We cannot guarantee support for this third-party feature. As of
1608, it is possible to connect to an external SMTP server,
configure that in SC .
|
Mail server, sending (Email Sender) Note: As of SP07, the default interface library used for sending e-mails
is .NET. The .NET option is recommended with Windows 2008, and
later, versions. If you change the library of a running system,
EmailSender must be restarted before the settings takes
effect.
|
Any IMAP server, Microsoft Exchange is preferred The supported secure transport protocols for IMAP(S):
|
Mail server, receiving |
OpenSSL, the newest available version. |
If Tomcat Native Connector is used with ECF installation. |
Note:
|
Client Workstations |