Gathering Customer Information

For a complete setup plan, the following information should be available:

• Customers that will be set up in the system.

• Public phone network gateways.

• IP network structure and hardware.

• General availability requirements (backup servers, network connections, fail-over plan, and so on.)

• Servers used for hosting the software (names, IP addresses, hardware setup, and so on.)

Before a customer subsystem can be designed, the following items should be known:

• Features to be installed and set up (voice calls, voicemails, call recording, and so on.)

• Performance and capacity requirements (response requirements, call load, number of agents, and so on.)

• Integration to other systems.

• Availability requirements.

• Maintenance plan.

• Which servers will be used to host the customer’s services.

• Which IP addresses will be used by the customer’s services.