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Personal Data Protection
Topics in this section are especially important if your system or your customers are located in European Union countries.
Logging Changes to Personal Data

Personal Data Protection
Topics in this section are especially important if your system or your customers are located in European Union countries.
- Privacy Statement and Data Protection Officer
  We strongly recommend that you publish a privacy statement on your web page and nominate a person or persons to be Data Protection Officers in your organization.
- Sensitive Personal Data
- Deletion of Personal Data
  The system administrator defines the data retention time for each contact channel and for handled/expired outbound campaigns according to end of business purpose. After the retention time all data will be anonymized or deleted automatically. Alternatively, Data Protection Officer (DPO) can on a person's request destroy data related to a person.
- Logging Changes to Personal Data
- Customer Consent for Saving Personal Data
  The capture of the customer consent for saving personal data varies depending on the contact channel.
- Generating Personal Data Report
  Data Protection Officers (DPOs) can create Personal Data Reports and delete selected data on request with the Generate Personal Data Report tool.

Logging Changes to Personal Data

The Audit Logging capability logs changes made to personal data. This applies to changes done via user interfaces like CDT, Communication Panel or System Configurator, and as of 1711, also changes done via Import/Export functionality, integration interfaces, or the Generate Personal Data Report application.

The audit log contains information of the attribute that was changed, who changed the data, when the data was changed, and what was the new value after change.

Audit logs are managed with the Logging Wizard in Infrastructure Administrator. For more information about logging, see Troubleshooting, Logging and Tracing