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Network and Communication Security
Your network infrastructure is important in protecting your system. Your network needs to support the communication necessary for your business needs without allowing unauthorized access.
Network Segments
Various parts of Sinch Contact Center require different types of protection.
Core Components

Network and Communication Security
Your network infrastructure is important in protecting your system. Your network needs to support the communication necessary for your business needs without allowing unauthorized access.
- Network Segments
  Various parts of Sinch Contact Center require different types of protection.
- Communication Channel Security
- Communication Destinations (Integration Interfaces)

Core Components

The next security level includes servers for the core components, such as CEM Server, Agent Server, Chat Server, Data Collector and External Terminal Controller. The communication between the servers can be encrypted and additionally, we recommend securing these servers from the server interface segment using a firewall, or at least from the end-user segment.