ServiceNow Integration Improvements

Status changes between ServiceNow and Communication Panel have been added:

• When the agent signs into ServiceNow, the status in Communication Panel is automatically updated according to the status in ServiceNow. If ServiceNow status is Online, Communication Panel status is Ready. If ServiceNow status is Offline or Away, Communication Panel status is Not Ready.
• Agent status now changes between Offline and Online in ServiceNow as the agent switches between Ready and Not Ready in Communication Panel.

Information of call direction (Inbound/Outbound) has been added to the interaction record in ServiceNow.