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Overview
Communication Panel is the Contact Center's web-based application for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
User Menu
User Menu provides access to the following functions:

Overview
Communication Panel is the Contact Center's web-based application for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
- Dial Pad
- User Menu
  User Menu provides access to the following functions:
- Simultaneous Conversations
- Searching
  You may need to search different items in various views, such as queues, picklist, history, and directory entries in various views.
- Notifications
- Extension Area
  Extension area is a side panel that can be utilized when you have an active conversation in the main window. The area can contain certain features of Communication Panel and also third-party web applications.
- Terminology

User Menu

User Menu provides access to the following functions:

My Statistics: A summary view of your daily statistics.
Help: Open the help page.
Settings: View or customize your settings.
Sign Out: Leave this application.