Replying to Instant Messages and E-Mails

If you are logged on to the Communication Desktop (CDT) when a new instant message or an e-mail arrives, a dialog box appears and an envelope icon is displayed in your personal messaging list. You can read the message by clicking the envelope icon. The message is saved into your message inbox, so you can view it and reply to it later.

Administrators define the maximum number of messages saved and displayed in the message inbox. When the number of items exceeds the limit, the application saves only the latest items.

1. Choose Tools > Inbox.

2. Double- click a message to which you want to reply and click Reply.

   You can also reply to the message by clicking Read and then Reply.

3. Enter your reply and click Send.

4. If you want to remove the message, select it and then click Delete.

If you want to edit the message description, click Edit. Enter your text into the field.

Right-clicking a message open a menu that contains some additional functions such as Select All and Mark as Unread.