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Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
Enterprise Telephony Functions
Viewing call events and using call recording, video call, and conference call functions

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your (Communication Desktop) CDT application
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
  - Personal Call List
    List of your latest calls
  - Call Events
  - Call Recording
    Describes recording methods
  - Call Waiting Tone
  - Using Conference Call Function
  - Entering DTMF Digits During Active Calls
  - Using Video Call Function
- Contact Center Functions

Enterprise Telephony Functions

Viewing call events and using call recording, video call, and conference call functions

Personal call list
Call events of an active call
Recording
Call waiting tone
Conference calls
DTMF digits during an active call
Video calls