Call Waiting Tone
The call waiting tone is a function in which you hear a call waiting tone when there is a personal inbound call waiting and you have an active call or a call on hold. This function applies only to calls that are made to your direct number. It does not apply to the calls in queues to which you are logged on.
Configuration
To configure this function, do the following:
-
Configure the call waiting tone settings.
-
Make sure the value of your Max. Waiting Calls is at least 2.
Otherwise the call waiting tone is not used.
Call Waiting Tone in Use
The contact list displays the call as a waiting call, and the destination field displays a call-related message (xxx is waiting
). To answer the waiting call, you must end the active call or the call on hold. You cannot disconnect or answer a waiting call directly.
The application automatically determines the order of waiting calls and which of them is offered to you as the next inbound call. If the call is a false attempt (the caller hangs up before it is offered to you), it is displayed as a missed call in .
If you have the call conference rights and the call waiting tone function is not in use, it is activated automatically when you log on to CDT.