Call Recording

Describes recording methods

• Client-side recording

  Administrators define whether client-side recording is enabled. When it is, the user interface shows Recording*. Client-side recording cannot be forced.

  When you close CDT, the last selection (recording activated or deactivated) is automatically selected when you open CDT again.

  This method records calls locally, and the recordings are saved into a shared or workstation-specific directory. For more information about the client-side recording path, see Configuring General Phone Settings.

• Server-side recording

  Administrators define whether server-side recording is enabled. They can also define that all your calls are automatically recorded. If the server-side recording is activated for you, the user interface shows Recording.

The asterisk (*) sign differentiates the two methods, and when you place your cursor on the option, the tooltip shows which method is used.

This section describes how to

• Record calls

• Listen to the recorded calls

Note that the legislation related to data protection and privacy varies in different countries. Therefore, you may need to inform the other party that a call is being recorded. Check the local laws and acts. As of 1711, administrators may have defined an IVR that asks for customer consent to record the call. For information about how this may affect your recordings, see the procedure in Recording Calls.