Personal Call List

List of your latest calls

As of the version SP08, CDT updates your call list when you open it in Tools > Calls. This view displays your:

  • Missed calls

    This page list the calls you have not answered. Calls from a hunt group queue are not listed here.

    If you have missed calls, the Missed Calls icon is displayed in the status bar to indicate it. These calls are bolded but are considered as viewed when you have viewed them or when you close CDT (changed in SP08).

    The administrators can also enable a setting that shows the calls you receive when you are logged off from CDT as missed calls.

  • Answered personal and queue calls

    This page list the successfully connected calls, that is, the calls you have answered.

  • Dialed calls

    This page list the calls you have dialed.

The number of calls displayed is defined in the setting Call History Quota (Tools > Settings > Phone > General > Properties). The Calls view displays the number of calls defined in this setting. For example, if the quota value is 10, the view displays your 10 latest calls. When the number of calls exceeds the limit, only the latest calls are saved.

The call data is stored for 30 days.

Note:

The legislation related to data protection and privacy varies in different countries. For example, you may need to inform the other party that a call is being recorded or that the supervising functions are in use. This may also be the case when displaying and hiding digits in phone numbers. Check the local laws and acts related to these issues.

The following information is displayed in the view:

Column

Description

Caller

Called

The source number or the name of the caller if the number is recognized

The destination number or the name of the person you are calling if the number is recognized

The administrators can define that the number of an inbound queue call is hidden in the Calls view and on the History tab page. This setting only affects the history data; the source number is displayed when a queue call is being allocated to you and when you have answered it.

If a call has been part of any conference session, the conference session counter (the value starts from 1 when CDT is loaded) is shown before the name: [C< number>], for example [C1]: 0501234567.

Date and Time

The start date and time of the call

Duration

Call duration in the format hh:mm:ss

The hours are displayed only if the call lasts longer than an hour (for example the value 12:43 means that the call lasted 12 minutes and 43 seconds, and 01:12:43 that the duration was one hour, 12 minutes and 43 seconds). The value N/A indicates that the call does not have a duration (it was missed or the other party did not answer).