You handle conversations in the form of chats, emails, and calls in the Conversations view.
Conversations from the queues that use the auto-allocation mode are offered to you automatically based on their waiting time, your skills, and various other things defined in System Configurator.
The default History view shows only the conversations where you have been the processor.
The Conversation Details view displays details of one conversation and enables listening to possible recordings in it.
You can save your personal preferred Home, Directory, Picklist, and History view definitions with the My preferences feature.
When auto-answering is used, the offered conversation is automatically accepted for you; no action by you is needed.
Ready-made reply templates simplify working with chats and emails.
This feature is not available in Sinch Contact Pro on-premise version.
