Check Availability for Further Actions

Search for an agent or queue for internal call, transfer, or consultation.

The field is available in all views.

  1. Enter the search term to Check Availability field in one of the following ways:
    • Enter a search term into the field from the computer keyboard.
    • Copy and paste the search term with shortcut keys, or the context menu.
    • Double-click an empty destination field to call up the previous search.
  2. Press Enter or click the search icon.
  3. View results:
    • Person or queue name, the default number is displayed under the name.
    • For agents: presence profile icon, or a logged-off cross, and the contact capability icons are displayed.
    • For queues: the number of Free and Serving agents. If any of the numbers has exceeded the threshold of a queue alert, the numbers are displayed in the corresponding color.
  4. To start a call, or when there is an active conversation, consult or transfer, do one of the following:
    • If several results are found, select the right one from the list, and click the Call, Consult, or Transfer button.
    • If the person has several numbers, a separate window displays them all. Select the one you want to call to, and click the Call, Consult, or Transfer button.
  5. To close the search window, choose Close.