Transfer

While you have an active call, you can transfer the call to an internal or , as of FP14 version, external number. This method is a so-called blind transfer.
  1. Choose the call that you want to transfer.
  2. Transfer the call to a number that is:

    Internal:

    1. Find the internal number for your transfer by entering a search term, such as agent or queue name, in the Check Availability field and clicking Search.
    2. Select the destination from the result list. Make sure the agent has a suitable capability icon: you can only call a person with the phone icon.
    3. Click the Transfer button.

    External, by finding the number in the Directory or History:

    1. Click the Directoryor History icon.

    2. Find the person in the Directory or the conversation in the History. You can view the list or the detailed view.
    3. Click the phone number.
    4. Select Transfer Call (+123456789) to +012345678901.

    External, by using the Dial Pad:

    1. Click the Dial Pad icon.
    2. Enter the phone number in the dial pad either with dial pad keys or, when the focus is in the dial pad, from the computer keyboard.
    3. Click the Transfer button.
    If the person does not accept the call, you can continue handling the call.