Other Products

Outbound Predictive Dialer

Product Manufacturer Comment
SoftDial Sytel Version 10.5.

Fax

A fax server is used, for example, to receive customer service related faxes such as orders. The fax server receives an incoming fax, converts it to file/picture format, and sends the fax as an email attachment to a defined email address for Sinch Contact Pro to be retrieved and routed to customer service agents.

SMS

SMS messages can be sent and received by Sinch Contact Pro as emails to/from an SMS service on the network. Sinch Contact Pro can be also integrated with the following messaging services:

  • Sinch Conversation API
  • Sinch SMS

SIP-Integrated IVR

Product Manufacturer Comment
Holly Voice Platform West Corporation See details below.

The Holly Voice Platform (HVP) is a SIP-based IVR platform. It is certified VoiceXML 2.0 and 2.1 compliant and supports CCXML 1.0. The current version (in 2014) is HVP 6.0 SP2. The Holly Voice Platform is supported on the following systems:

  • Red Hat Enterprise Linux 6.x i386 or x86-64
  • CentOS release 6.x i386 or x86-64
  • Red Hat Enterprise Linux/CentOS 5.4+ i386
  • Solaris 10 update 4 or greater
  • Minimum configuration: 2 GB Memory, 1.5 GB spare disk, 2 GHz or greater CPU
In addition to on-premise solutions, West provides several hosted Holly configurations. These solutions can be accessed by both PSTN and SIP. Applications can be developed and hosted by West or developed by the customer and run on the West infrastructure.

Chatbot

Sinch Contact Pro has interface that can be used to integrate a chatbot to the system. The interface allows a chatbot to act as an agent in a Sinch Contact Pro system. Sinch has verified the following chatbot vendors:

For examples how to use other chatbot vendors, see Sample code for chatbot integration with Sinch Contact Pro.

Social Channels

Facebook messenger integration is configurable directly to a Facebook account or via Sinch Conversation API

WhatsApp integration available through:

  • Sinch Conversation API (text, templates and rich content)
  • Twilio (text only)

Other social channels available via Sinch Conversation API.