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Master Guide FP20

Overview
Sinch Contact Pro Overview
System Landscape
Overall Planning
Business Scenarios of Sinch Contact Pro
References

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Business Scenarios of Sinch Contact Pro
Providing inbound and outbound contact centers related functionality
Integration Interfaces
Operational Interfaces
Restful Outbound Campaign Interface (OBI)

Business Scenarios of Sinch Contact Pro
Providing inbound and outbound contact centers related functionality
- Functional Overview
  Sinch Contact Pro can be a stand-alone system for a company’s communication management, or it can be integrated to, for example CRM and workflow systems.
- Integration Interfaces
  - Common Integration Interface Features
  - Client-Side Interfaces
  - Configuration Interfaces
  - Operational Interfaces
    - Directory and Availability Interface (DAI)
    - Chat Portal Interface (CPI)
    - External IVR Interface (EII)
    - Online Interaction Interface (OII)
    - Presence Synchronization Interface (PSI)
    - Quality Monitoring Interface (QMI)
    - Task Manager Interface (TMI) and Restful Task Interface (RTI)
    - Restful Directory and Presence Interface (DPI)
      Provides access to directory data and presence information (absence and presence profiles).
    - Restful Contact Management Interface (CMI)
    - Communication PanelThird-Party Extension Messaging API
    - Restful Outbound Campaign Interface (OBI)
    - Visitor Chat
  - Monitoring and Reporting Interfaces

Restful Outbound Campaign Interface (OBI)

This API interface provides the ability to view, manage and control campaigns via a RESTful interface.

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