Reports with SAP BusinessObjects

This section explains how to:

• Access the reports

• View the reports

• Add a queue column to the Volume report

To view standard reports in BusinessObjects (BO), you must have the following:

• In your system, there must be:

  • The BO environment installed and configured

    For more information, see SAP BusinessObjects Design Studio in SAP Help Portal.

  • The standard reports package (the .lcmbiar file) installed and configured

    For more information, see the Installation Guide.

• You have appropriate user accounts and rights to view the reports:

  • The user accounts are synchronized with BO system if the following is fulfilled:

    • Connection between Sinch Contact Pro and BO System is defined with Batch Job Server variables in Infrastructure Administrator.

    • The Business Objects User Rights Synchronization job is enabled in System Configurator > System Services > Batch Job Server Settings.

    • User’s BO login id is defined in System Configurator > User and Role Management > Users > Authentication.

    • User has Statistics Details rights to objects to be reported.