Configuring Voicemail Settings

System E-Mail Address

Enter the address to be displayed as the sender in the e-mail messages from the system. The default address is CEMServer@[HOST_NAME].

Displayed Name

Enter a user-friendly name to be displayed. The default name is CEMServer.

File Location

Enter a path to define the central location where voicemails are saved. This path is used for all voicemails in the system, unless you define a location-specific path in Agent Server or MRS in Infrastructure Administrator (IA). If you define a location-specific path, make sure the files are replicated to central location as well.

In a clean installation, the path is \\xxx\Prompts\Voicemail\ so you must define the correct path. We recommend using UNC paths.

Message Length

Enter the default maximum length of a message that a caller can leave.

Message Quota

Enter the default maximum number of messages saved into and displayed in a message inbox. The defined number is per message inbox. Note that when the voicemail is full, no new voicemail messages are added so make sure your quota is large enough. You can remove old voicemail messages by calling to the Voicemail IVR.

Compression

Choose whether compression is used.

Autom. Reply Mode for E-Mail Messages

Choose whether auto-reply e-mail messages are filtered. Without any filtering, users who use auto-replies may have their voicemail messages marked as listened or deleted (depending on configuration) when the e-mail automatically replies to the voicemail notification. To prevent this, define that out-of-office messages are filtered.

String Match in E-Mail Messages

Enter a string that is searched from the start of the message subject when the setting Autom. Reply Mode for E-Mail Messages has the value Filtered if String Match Found or Filtered if String Match Not Found. The string is also searched from the first 20 characters of the message body.

Delete Voicemails with Any E-Mail Reply

Select this option if you want that all replies delete voicemail messages. If you select this setting, make sure that, for example, the out-of-office messages are not affected by this setting. Define to leave these messages out with the settings Autom. Reply Mode for E-Mail Messages and String Match in E-Mail Messages.

If this setting is selected, the option String Used for Deleting Voicemail Messages is obsolete.

String Used for Deleting Voicemail Messages

Enter a string used for deleting the message when replying to an e-mail. The default value is DEL and it must be entered into the beginning of the first line in the body text. The string is case-insensitive.

The use of this setting requires that the SMTP drop directory has been configured in Infrastructure Administrator (IA). For more information, see the section E-Mail Sender Variables in the Infrastructure Administrator document.

Require PIN Code at Logon

Select this option if you want users to enter their PIN code when they log on.

The PIN code can be defined in SC (User and Role Management > Users > Authentication) or CDT (Tools > Settings > Personal > PIN Code).

Users can also change their PIN code in the voicemail IVR application.

Include Voicemail Message in Notification E-Mail

Select this option if you want that the voicemail message is attached to the notification e-mail.

Transfer to Voicemail if Queue Is Full

Select this option if you want that a caller in a queue is automatically forwarded to the voicemail if the queue is full.