AI analysis

In addition to call transcription, you can have an AI analysis done to the conversation.

Configuration

To configure an AI analysis to be done to the call recording, set parameter ai_analytics as true in your event-driven integration's JSON configuration:

"body": {
      "s3_key": "{contact.cad.s3_key}",
      "s3_bucket": "{contact.cad.s3_bucket}",
      "s3_root": "{contact.cad.s3_root}",
      "cmi_url": "https://8h6b51di7x.execute-api.eu-central-1.amazonaws.com/acme/cmi",
      "cmi_user": "transcript.user",
      "ai_analytics": true,
      "recording_id": "{contact.cad.recording_id}",
      "contact_id": "{contact.id}"
    },

AI analysis shown in Communication Panel

The AI analysis shows you the following in Communication Panel's Conversation details extension:

Language
Context
Keywords
Sentiment
Summary