Chats

There are several options for using chats in Sinch Contact Pro. The following table describes them and their supported functions.


Chats originating from	Supported functions
Sinch Contact Pro Visitor Chat client (web chats)	text only interactive content such as buttons and forms metadata links Visitor Intermediate Client API
Conversation API	rich content such as attachments, images, and files metadata customer display name Sending an end command to close a chat conversation For channel-specific functions, see Sinch Conversation API .
Chatlayer	Chatlayer can be connected in three different ways, each with its own nuances. Agent-bot integration Chatlayer bot acts as an agent and can be assigned to any Sinch Contact Pro chat queue. The chat visitor client-side in such a case is Sinch Contact Pro web chat. Supported features are text, links, and interactive content. Offload via Sinch Contact Pro ECF Visitor Web Server Chatlayer offloads the conversation to Sinch Contact Pro once handover has been decided. Supported features are text and links. Offload via Sinch Contact Pro SMS Server Chatlayer offloads the conversation to Sinch Contact Pro once handover has been decided. Supported features are the same as with chats via Conversation API. For more information, see Chatlayer documentation .