Home
Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
Contact Center Functions
Daily Statistics in Dashboard
Viewing Daily Statistics in Dashboard

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your CDT application
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
- Contact Center Functions

Viewing Daily Statistics in Dashboard

If the Dashboard tab page is not shown, make sure you have sufficient rights.

You use this procedure to view the contact statistics of the current day.

To view the daily statistics, click the Dashboard tab in the contact center view.

For descriptions about the view’s statistics, see Dashboard Statistics Description.
To update the statistics information view, click the Refresh button or choose an update interval in the setting Refresh Dashboard in Tools > Settings > Contact Center > General.