Reporting and Monitoring

The Reporting, Supervisor Dashboard, and Online Monitoring applications provide ways to monitor and report online status, statistics and historical data. The Data Collector component transfers data to the Monitoring, Reporting and History Databases.

The Reporting Database works as a source for the Reporting data transformation process that creates the Online Analytical Processing (OLAP) cubes for fast and effective calculation. Statistics can be viewed with the reports provided by the Standard Reports package, or a suitable third-party software.

The Online Monitoring is a real time reporting tool for contact flow in Sinch Contact Center. The monitoring data is collected and stored into monitoring tables, which enables fast and effective database queries. Monitoring client has been built using the webclient script model.