Functional Overview
Sinch Contact Center can be a stand-alone system for a company’s communication management, or it can be integrated to, for example CRM and workflow systems.
The system provides following key functionality:
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Single, unified contact routing logic for all incoming contacts
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Inbound contact center handling tools for agents and supervisors with IVR and Voicemail services.
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Outbound campaigns handling tools for agents and supervisors
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Office telephony services enabling access to contact center voice queues
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Sending and receiving messages and routing items via e-mail channel Routing items in e-mail channel and other messaging
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Embedded Communications Framework for embedding widgets in business applications
The software users (service providers and end-users) are fully responsible for ensuring that the services provided using this software do not violate or are not used in contravention of local legislation. The software users must acknowledge that the software collects identification data for enabling the services and their invoicing, security and troubleshooting, protecting the services against misuse and misappropriation, and further improvement of the software and services, and they must assume the full responsibility for the use of the collected data.