Administration Tools

Infrastructure Administrator

Infrastructure Administrator (IA) is a tool for installing, controlling and monitoring the Sinch Contact Center system. With IA you build the required redundancy level and let the High-availability Controller (HAC) control that one of the redundant units in the system model is active also if the other goes down. Integrated Alarm Server enables sending system alarms to the system administrator as an e-mail or SMS message.

System Configurator

System Configurator (SC) is a tool for configuring the system: user accounts, services, applications, queues, service schedules, and so on.

Reporting Administrator

Reporting Administrator is a tool for managing Reporting data transformation process. It is included in the Monitoring application, and rights for using it are defined in the System Configurator.