Search for Agents

You can filter the agent-related information in several ways.

By default, the view shows all the agents you have rights to see. In the Agents header view, enter your search criteria: agent name, agent availability, queues or all of them. The Queue search field also contains queue groups.

To hide information on the agents table, use the quick filters:

• Agent Information shows, for example, the agent's presence profile, phone number and email address.

• Today's Statistics shows statistics of conversations and presence status since start of day.

• Queues show all the queues you have rights to see.