Managing OB Campaign Call Results

Use

You use this procedure to create, modify, and delete call results. Every campaign must be linked to a call result.

Call results are control data values that inform Outbound Dialing Controller (ODC) how to react to a call, that is, is the call considered handled, or is redialing required. The following call results are available:


Call Result	Description
Answering machine	Redial is required.
Auto-attendant	The call is handled.
Busy	Redial is required.
Fax	The call is handled.
Hang up	The call is handled.
Instant redial	Redial is required.
Modem	The call is handled.
No answer	Redial is required.
Redial	Redial is required.
Refusal	The call is handled.
Successful	The call is handled.
Unknown	Redial is required.
Wrong number	Redial is required.
Wrong person	The call is handled.

Prerequisites

You must have rights to manage call results. You also need rights to view campaigns.

Procedure

Creating Call Results

On the System Configurator main screen, choose Outbound Management > Call Result.
Choose Add New.

A screen area with relevant assignment blocks appears.
In the Basics block, enter the name for the call result.
For information about the rights assignment block, see Access Rights.
In the Campaigns block, choose the campaign for which the call result is available.
In the Call Results block, enter the text that is displayed in the call result list in the end-user application in the Call Result column, and then choose the result for it.

The system gives the call results an ordinal number. You can change the order by using Up and Down.
Save your entries.

Modifying or Deleting Filters

On the System Configurator main screen, choose Outbound Management > Call Result.
Search for the call result whose settings you want to modify.

The search result list appears.
Choose the call result by double-clicking it.
Modify the settings, or choose Delete to remove it.
Save your entries.