Conversation ID

Individual IDs are now provided per conversation to assist Contact Center users as an alternative means for identifying and searching for a particular conversation.

The IDs are represented as 32 characters and can be seen form the Conversation Details of each conversation.

To support the searching of IDs, Communication Panel’s history’s detailed search now contains a dedicated field for this search criteria. Additionally, the searchable ID field can accept searching of other known Contact Center seen identifiers such as the Contact ID, Call ID, or CID (Content-ID) of a sent email. The same search option is also available in Supervisor Dashboard.