Email Improvements

Several improvements to the email function have been made.

Reply Templates

Attachments are supported in email reply templates. If a reply template contains an embedded image, the preview shows an image placeholder.

Email Attachments

Email attachments have been moved from the bottom of the email editor over to the extension area view on the right of the Communication Panel. Draft attachments are shown in the read-only view (according to the selected mode).

From Address List

The last used From address is used as a default address for the next outgoing email if the address is still available. The From selection list also shows the queue and user name.

Email Subject

If email subject is changed, now this change will be also reflected in Picklist and Interaction History views.

Saving Emails

Changes were made to the email saving functions. Buttons were renamed to reflect better the actions and now the system asks for confirmation when deleting draft emails.