Communication Panel
Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).
To be able to use Communication Panel, you need:
-
Embedded Communications Framework (ECF) must be installed in the system.
- Restful Monitoring Interface is required for viewing daily statistics, see Installing Restful Interfaces.
- To integrate Sinch Contact Pro with SAP CRM, also Online Integration Interface is required, and thus the package Integration Interfaces, see Integration Interfaces Variables.
-
To install a session border controller (SBC) if you use Communication Panel for phone calls, see Configuring SBC Settings.
By default Communication Panel can be launched from https:// [Web Server VU IP address] /ecf/[software version]/communicationpanel/index.html. To open the application in high contrast mode, use https:// [Web Server VU IP address] /ecf/[software version]/communicationpanel/index?sap-ui-theme=sap_belize_hcb.
Supported Browsers
There must be an appropriate browser on the workstation, see the table below.
Interaction Type |
OS Version |
Browser |
---|---|---|
All interaction types |
Windows 10 |
Google Chrome, Opera |
macOS x |
Google Chrome |