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Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
Communication Panel
Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).
Ringing Tones

Installing
When the prerequisite software has been installed, Sinch Contact Pro software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  The Universal Queue package was removed from the product in FP18.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Pro users can view monitoring data with SAP BusinessObjects (BO).
- Enabling SC Web Access
  To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).
  - Ringing Tones

Ringing Tones

Each interaction type (phone calls, chats, action items) has its own ringing tone that is played when an interaction is offered to an agent. Ringtones cannot be changed individually but only for a system. The sound files are in the .../communicationpanel/sounds/ folder in the ECF Web Server:

ringtone.mp3 for calls
ringtoneChat.mp3 for chats
ringtoneActionItem.mp3 for action items

To change ringtones, replace these files with mp3 files with the same name.