This document lists the most important new features, changes and improvements in the contact center application.
The following changes and improvements are made in Communication Panel.
Call monitoring is now supported.
WhatsApp opt-in policy is now supported.
Chat handling has been improved.
Email handling has been improved.
The following changes and improvements are made in Supervisor Dashboard.
The following changes and improvements are made in System Configurator.
The following changes are made in the following interfaces.
Universal Queue has been removed from the product.
This section lists changes to the existing functions and features.
This section lists issues reported by customers and found during system testing.