About this Document

This document lists the most important new features, changes and improvements in the contact center application.

If you have an incident number, you can use it to search the document to find if your issue has been fixed in the release.

To ask questions and to engage in discussion with other contact center customers and partners and to search for solutions to common problems, go to the Contact Pro Community.

Note:

Software is delivered in compressed files. Download the package from https://downloads.cc.sinch.com/. To extract them, use an appropriate decompression tool, such as WinRAR or 7-zip.

  • If you install the software for the first time, use this feature package as the original software, for instructions, see Installation Guide.

  • If you upgrade from the previous support package, follow instructions in the Installation Guide.

  • If you upgrade from an earlier support package, take into account changes in intermediate support packages. Most important limitations are listed in Limitations and Special Notes in Support Packages in the Installation Guide.

  • Note:

    Make sure you upgrade the Infrastructure Administrator (IA) and High Availability Controller (HAC) first before the rest of the system.

  • If you are upgrading a system that includes Reporting for SAP BusinessObjects, install the package like you installed it for the first time.

  • To take an application into use, see corresponding instructions in Client Workstation Guide > Taking Contact Center End-User Applications into Use.