Make a Phone Call
Using Dial Pad
- Click the + icon and select Make a Call.
The Make a Call popup opens.
- From the From dropdown, select the calling number shown to the recipient.
- Enter the phone number in the dial pad either with dial pad keys or, when the focus is in the dial pad, from the computer keyboard.
- Click Call.
Via Smart Link
In the Directory and History
views, there are smart links that appear as blue text.
-
Click the phone number that appears as a smart link.
- Choose Call.
Via Availability Check of Agents and Queues
-
Enter the search term in the Check Availability field.
- Click the search icon, or press enter. View the result for presence and phone capability information.
- To start the call
- Click the phone number.
- If the person has several phone numbers, a bubble appears. Select the suitable number and click Call.