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Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
Basic Functions
Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
Quick Dial Buttons

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your (Communication Desktop) CDT application
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
- Contact Center Functions

Quick Dial Buttons

You can define 12 quick dial buttons for making calls, for sending messages, and for transferring calls. For information about configuring the quick dial buttons, see Configuring General Settings.

You use the quick dial buttons in the following way:

Enter the value (such as 0) into the destination field and press Enter.
Enter the value (such as 0) into the destination field and click the appropriate button (such as the Call button).
Press the related function key (such as F10).
If you have selected the Show Quick Dial option, the first two buttons are displayed in the contact view so you can use the quick dial buttons. The Quick Dial Key displays all the defined buttons in a dialog window. Choose an appropriate item in the dialog window.